snom technology AG, a leading developer and manufacturer of advanced Voice over IP telephones, and Camrivox Ltd, the developer of Computer Telephony Integration (CTI) software for CRM applications, announced today the release of Flexor CTI for NetSuite, designed to help simplify integration of desktop-level telephony with CRM.
Flexor CTI for NetSuite is the latest addition to the Flexor Software family of CTI products, and is designed to offer a simple, cost-effective and scalable solution to small and medium-sized businesses. It integrates VoIP telephony with NetSuite web-based CRM applications at the desktop, which bypasses costly system and equipment upgrades.
Delivering an enhanced CRM experience, Flexor CTI for NetSuite enables call logging, call reporting, click-to-dial, contact screen pop-ups, and on-screen call control. Because no server is required, and no costly administration or IT support is needed, Flexor CTI maximises customer investments in CRM.
“Flexor CTI adds the vital ingredient necessary for total customer interaction, by capturing call details directly into customer records,” commented Malcolm Wood, CEO for Camrivox. “In conjunction with snom VoIP phones, Flexor CTI is widening its reach into the SME market and creating significant business advantage at minimal cost for our growing customer base.”
Flexor CTI software products are available from Camrivox, and from snom technology AG as snom Flexor CTI. All desktop snom phones support the CRM telephony integration from Camrivox and customers’ existing infrastructure can be retained along with any snom approved PBX, hosted or premise based.
Thursday, 18 September 2008
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